Returns & Exchanges
At Berns Garden Center, we want your home and garden to flourish, which is why we offer a 30-day return window for most nursery stock and home decor items. Please ensure all plants are returned in healthy condition and hard goods are in their original packaging with a valid receipt.
Verify Eligibility
Ensure your items are within the 30-day purchase window and that plants have been maintained according to our care guidelines.
Gather Documentation
Locate your original register receipt or order confirmation email to ensure a smooth transition and full refund to your original payment method.
Visit Our Store
Bring your items to the Customer Service desk at any Berns Garden Center location for an immediate inspection and processing by our expert staff.
Receive Refund or Credit
Once approved, your refund will be issued to your original form of payment, or you may opt for a store gift card for future garden projects.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing